Refund Policy

Last Updated: June 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which Tilewarming will process refunds for services provided through the website tilewarming.info. This policy is designed to ensure clarity and fairness for both the users and Tilewarming, while providing maximum legal protection in accordance with applicable laws and regulations in the United States.

Scope and Applicability

This policy applies to all users of tilewarming.info who purchase services offered by Tilewarming. By using our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by tilewarming.info.
  • “Services”: The software as a service (SaaS) offerings provided by Tilewarming through tilewarming.info.
  • “Refund”: The return of funds to a User for services that have been purchased but not utilized or that do not meet the agreed-upon specifications.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • The service was not delivered as described in the service agreement.
  • The User experienced technical issues that were not resolved by Tilewarming within a reasonable timeframe.
  • The User cancels their subscription within the first 30 days of the initial purchase.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact Tilewarming via email at [email protected] or by phone at +18054946357.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit the request within 30 days of the purchase date.

3. Refund Processing

Upon receipt of a valid refund request, Tilewarming will review the request and notify the User of the decision within 14 business days. If approved, refunds will be processed using the original payment method. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive timely communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Tilewarming reserves the right to deny any refund request that does not comply with the terms outlined in this policy. Additionally, refunds will not be issued for:

  • Services that have been fully utilized or consumed.
  • Requests submitted after the 30-day period from the purchase date.

In no event shall Tilewarming be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

Tilewarming is committed to protecting the privacy and security of Users' personal information. All refund requests and related communications will be handled in accordance with our Privacy Policy, which can be found on tilewarming.info.

Changes to Policy

Tilewarming reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on tilewarming.info. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Tilewarming
Phone: +18054946357
Email: [email protected]
Address: Salesforce Tower, 415 Mission Street, Floor 12, Office 34, San Francisco, CA 94105, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes arising out of or related to this policy shall be resolved in the state or federal courts located in [Insert County], [Insert State].